Help using Maths, age 3-5

How do I purchase the additional topics?

To purchase the additional parts tap on any of locked topics within that part. This is called an 'In-app purchase'.

A screen will appear giving you more information about the additional part. Tap the green button to purchase it.

You will be prompted to enter your Apple ID Password. Once you have entered your password the iTunes Store will process the payment using the stored payment details on your account. The then-purchased part will be downloaded onto your device. This may take up to 30 seconds depending on the speed of your Internet connection. You will know that it is downloading by the frogs jumping across the lily pads on your screen.

In the event that the topics are not unlocked automatically, delete the Maths app and re-install it. Then simply touch the '!' button on the top right-hand corner of the main menu, within the app, and select 'Restore purchased topics'. You will be prompted to sign into your iTunes account. Please make sure that you are signed in using the same Apple ID as you used when you initially purchased the app. You will not be charged a second time. All purchased topics will now be restored.

Do I need to sign up for an iTunes account to shop at the App Store?

Our app can only be purchased from the iTunes App store; therefore you will need an Apple ID to purchase the additional topics. Below is a link to the Apple support sight that will show you how to create an iTunes account:
Apple Support Site

My device will not allow me to make in-app purchases.

Your device may have parental control restrictions that disable in-app purchases. Please check your device settings and enable your in-app purchases. Go to Settings -> General -> Restrictions -> In-App Purchases.

I have purchased additional topics but they are still locked.

Please make sure you have updated to the latest version of the Maths app. If you are unsure about how to update your app to our latest version, Apple have a short guide to help you.

Once you have implemented the update, simply touch the '!' button on the top-right corner of the main menu, within the app, and select 'Restore purchased topics'. You will be prompted to sign into your iTunes account. Please make sure that you are signed in using the same Apple ID as you used when you initially purchased our app. You will not be charged a second time. All purchased topics will now be restored. This may take up to 30 seconds depending on how many topics you have purchased and the speed of your Internet connection.

I have accidentally deleted my app; do I have to purchase it again?

No, your Apple iTunes App Account will remember all of your previously purchased apps.

Please reinstall the latest version of the Maths app from the App Store.

Once you have implemented the update, simply touch the '!' button on the top right-hand corner of the main menu, within the app, and select 'Restore purchased topics'. You will be prompted to sign into your iTunes account. Please make sure that you are signed in using the same Apple ID as you used when you initially purchased our app. You will not be charged a second time. All purchased topics will now be restored. This may take up to 30 seconds depending on the speed of your Internet connection.

My App will not update

1) Install via your computer and iTunes account

If you are on iTunes 10 or lower …

1. Open the iTunes application on your computer.
2. Select ‘Apps’ from the panel on the left. The icons for the apps you have downloaded will appear.
3. Scroll down to the bar at the bottom of the screen. You will see text saying how many updates are available. Click on it. The icons for those apps with updates will appear.
4. Select the icon for ‘Maths, age 3 – 5’ and choose ‘Get update’. The latest version of the app will download. This will take several minutes.
5. Once the download is complete, plug your mobile device into your computer.
6. Then select your device from under ‘Devices’ in the panel on the left of the iTunes screen.
7. On the screen that comes up, select ‘Sync’ or ‘Apply’.

If you are on iTunes 11 …

1. Open the iTunes application on your computer.
2. From the Library menu, select Apps.
3. Scroll down to the bar at the bottom of the screen. You will see text saying how many updates are available. Click on it. The icons for those apps with updates will appear.
4. Once the download is complete, plug your mobile device into your computer. The icon for it will appear on the upper right of the iTunes screen.
5. Select the icon. A summary for your device will appear.
6. Select ‘Apps’ on the bar at the top of the screen. The ‘Maths, age 3-5’ icon will appear on the left of the screen.
7. Select ‘Install’, and click ‘Sync’.

2) Delete the app from your mobile device and reinstall

1. Press on the app icon until it shivers. Then press the x on it to delete.
2. Reinstall the free download from the app store.
3. Open the app. Once the intro is over, select the ! button on the upper right of the main menu.
4. Then choose ‘Restore purchased topics’ from the pop-up menu.

The updated topics will install, and you do not need to pay for them again.

Please note that this option will delete all records of your child’s progress, including the certificates gained. We are extremely sorry for any disappointment this may cause.