Support for Premium Set

Find help and user manuals here

Common queries
System requirements

Can I copy/load my disc onto my hard drive or portable flash drive?

No. Our programs are built to run directly from the disc. Copying the content onto the hard drive can cause access and performance problems. Additionally, the program will need the disc to refer to certain files (that would bring up a prompt for the CD to be inserted). There is an option to purchase a selection of our programs as a USB or Download. These options are currently available in our Talk Now, Talk More, Talk the Talk and Talk Business series.

Permalink

Can I load my disc onto my iPhone/iPad?

No. Your disc is a computer based program that is designed for use on PC or Mac Computers. Our uTalk app, which contains the same content as our Talk Now program, is designed specifically for Apple devices such as iPads/iPhones etc. These two products are designed very differently and therefore your disc can not be loaded onto your iPhone/iPad etc.

For more information regarding our uTalk app please click here.

Permalink

How do I change the help language to my native language?

To change the language of the audio and written instructions:

1. Click on the flag button labeled ‘Change Help Language’ at the bottom of the screen.

2. A list of our currently available help languages will appear.

3. Select your native language.

Permalink

No sound.

Please check the following:

• Ensure that your computer is not on mute. Please check the volume controls on your computer. For more instructions on how to check this see below.

• The volume slider on the disc is set to a reasonable level. On the topics screen on the disc, you will find the volume slider at the bottom of the screen. This needs to be positioned towards the right so that maximum volume can be heard.

• Ensure any speakers or headphones are correctly connected.

• Ensure the sound drivers on your computer are up-to-date.

Volume controls on your computer:

PC (Windows):

1. Go to the ‘Volume Control’ panel by double-clicking the Volume icon at the bottom-right hand corner of the taskbar.

2. Select ‘Options’ and choose ‘Properties’.

3. Adjust the volume accordingly.

4. Run the program again.

Apple Mac Computer:

1. Go to ‘System Preferences’ (in the Dock or under the Apple logo in the top left of your screen). Select ‘Sound’ and then select the ‘Output’ tab.

2. Select the correct output device (e.g. speakers, headphones) and then drag the volume control bar to an appropriate level.

3. Make sure the ‘Mute’ button is not ticked.