Please try the following: Check you are attempting to install the latest version. The current version is 3.2.4.2. If you are getting a specific error message, see if you can find it listed on this site. If you have not already done so, have a look at the video “I need help installing Language Lab”

If you are having problems installing a new version, first use Control Panel to remove the old one. Do not select any options to remove shared directories, databases or site information unless you really want to do this! If none of this works, please contact suppor at support@eurotalk.com with the following details:

Name of product(s) you are trying to install What version of Windows you are using What occurs when you try to install the software and Contact details

Once we receive these details, we will be able to help you further.