This message means that the EuroTalk Student or Teacher program cannot connect to the Manager – either because the “service” isn’t running, or because the connection is being blocked by a firewall.

To find out if the service is running, do the following:

1. Browse to the folder on the server in which you installed Language Lab, and run the program ControlService.exe – this shows if the service is currently installed and started.
2. If this is not the case, then try installing the service (if necessary), then press the ‘Start’ button.

If the service IS installed and running, but the student and teacher programs still cannot run, then this suggests possible problems with a firewall. See the Manager help file under “Firewall settings” for advice on this.

A final possible (but unusual) reason for this problem is that you have specified the host by name in the install process, and your network is failing to resolve this correctly for some reason. To find out if this is the case, run the EuroTalk Network Manager program on the server, select “Network Manager Options” then “Settings”, and try changing the host name to an IP address (e.g. change “SERVER1” to “192.168.0.199” using the combo box.)