The reason for this error message could be one of two factors:

1) The computer has existing EuroTalk files from a previous version or an older disc.
2) The files transferred have created a compatibility clash.

Please locate and delete any existing EuroTalk files from your computer located in:

<your user name>/Library/Preferences/EuroTalk

Try using the disc again after deleting this file.

If the problem persists, please contact us with the following details:

• Name of disc (e.g. Talk Now! French, World Talk Spanish)
• What version of Windows you are currently using
• Contact details

Once we receive these details, we will do our best to resolve your problem.