The male and female speakers on the disc are upside down

First of all, you need to switch off the ‘Aero’ feature on Windows Vista:

  1. Right click on the Desktop, and select ‘Personalise.’
  2. A list of options will appear. Click on Windows Colour and Appearance (should be at the top of the list).
  3. A colour scheme will appear. click the link ‘Open Classic Appearance Properties’.
  4. A window will appear. If ‘Windows Aero’ is selected in the list shown, select a different variation e.g. ‘Vista Basic’, then click ‘Apply’ then ‘OK’ and see if this resolves the problem.

If the problem remains unresolved, please contact us with the following details:

  • Name of product
  • The stamper number on the disc (located around the middle hole on either side of the disc) and
  • Your Contact details

Once we receive these details, we will be able to help you further.